Frequently Asked Questions

Got a question? Have you checked our FAQs. You might just find the answer you’re looking for right away. Otherwise, please call us 24×7 or use the contact form to submit a question.

Do you have a store location? is an online store. With thousands of products, we offer you the highest quality athletic and adventure lifestyle products in one place shipped right to your door.

Do I need an account to make an order?

Signing up for an account is not necessary, however, doing so keeps you updated with your order history and tracking information, as well as our newsletter and special promotions when they become available.

What payment methods do you accept?

We accept credit cards using PayPal, or use your existing PayPal account. Please note that registration is not required in order to place an order.

What is your return/exchange policy?

We hope you love what you ordered. But in case you don’t, we’ll send you a new size, color, or style, or issue you a refund. Returns and exchanges are free when you use our prepaid return shipping label. You have up to 14 business days to return items purchased from the date of receipt.

What are the Shipping Costs and Delivery Times?

Shipping is already included with any purchase. All prices include products shipped to your door within 1 – 2 business days…some within 3 – 5 business days. For more information:

What is the status of my order?

You can check your order history in your account. Once your order has been processed and packed, you will receive an email receipt confirming your order. Following this, we will provide you with another shipping confirmation email (including tracking information) once the order is handed over to the carrier. You will receive a final confirmation email upon delivery of your order.

I just placed an order, can I modify or cancel it?

Please call customer service at 800-893-8577 to make any changes to an order already placed. We’re here to help 24×7!